Comments on: What’s in a Service Level Agreement? http://sla-at-soi.eu/2009/03/what%e2%80%99s-in-a-service-level-agreement/?utm_source=subscriber&utm_medium=rss&utm_campaign=rss Empowering the service industry with SLA-aware infrastructures Fri, 03 Jun 2011 16:37:10 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: andy.edmonds.be › links for 2009-07-13 http://sla-at-soi.eu/2009/03/what%e2%80%99s-in-a-service-level-agreement/comment-page-1/#comment-40 andy.edmonds.be › links for 2009-07-13 Mon, 13 Jul 2009 22:35:18 +0000 http://sla-at-soi.eu/?p=356#comment-40 [...] What’s in a Service Level Agreement? | SLA@SOI A Service Level Agreement (SLA) is a representation of all those features that a user should expect to receive by a service. By features here we refer not only to the functionality delivered by the service, but also to the quality that the user experiences. (tags: sla management contract sla@soi) [...] [...] What’s in a Service Level Agreement? | SLA@SOI A Service Level Agreement (SLA) is a representation of all those features that a user should expect to receive by a service. By features here we refer not only to the functionality delivered by the service, but also to the quality that the user experiences. (tags: sla management contract sla@soi) [...]

]]> By: Miro Consulting's Blog http://sla-at-soi.eu/2009/03/what%e2%80%99s-in-a-service-level-agreement/comment-page-1/#comment-31 Miro Consulting's Blog Fri, 29 May 2009 15:18:54 +0000 http://sla-at-soi.eu/?p=356#comment-31 <strong>Details, details, details…...</strong> Without a comprehensive and effective Service Level Agreement (SLA) in place when purchasing hardware or software, your investment runs the risk of being ineffective, and/or costing more than originally planned. The key to a successful SLA is all abou... Details, details, details……

Without a comprehensive and effective Service Level Agreement (SLA) in place when purchasing hardware or software, your investment runs the risk of being ineffective, and/or costing more than originally planned. The key to a successful SLA is all abou…

]]> By: SaaSonhand http://sla-at-soi.eu/2009/03/what%e2%80%99s-in-a-service-level-agreement/comment-page-1/#comment-19 SaaSonhand Thu, 30 Apr 2009 16:03:03 +0000 http://sla-at-soi.eu/?p=356#comment-19 i believe having a Service Level Agreement will benefit both parties...it's for transparency sake... i believe having a Service Level Agreement will benefit both parties…it’s for transparency sake…

]]> By: What’s in a Service Level Agreement? « Logos of Crafts http://sla-at-soi.eu/2009/03/what%e2%80%99s-in-a-service-level-agreement/comment-page-1/#comment-12 What’s in a Service Level Agreement? « Logos of Crafts Tue, 17 Mar 2009 18:16:50 +0000 http://sla-at-soi.eu/?p=356#comment-12 [...] in IT, Research. Tags: eContracting, QoS, Service Level Agreements, SLAs trackback Here’s a link to a post I wrote for the site of the project I am working on. Comments are [...] [...] in IT, Research. Tags: eContracting, QoS, Service Level Agreements, SLAs trackback Here’s a link to a post I wrote for the site of the project I am working on. Comments are [...]

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