Comments on: Business Fundamentals of SLAs http://sla-at-soi.eu/2009/12/business-fundamentals-of-slas/?utm_source=subscriber&utm_medium=rss&utm_campaign=rss Empowering the service industry with SLA-aware infrastructures Fri, 03 Jun 2011 16:37:10 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Juan Lambea Rueda http://sla-at-soi.eu/2009/12/business-fundamentals-of-slas/comment-page-1/#comment-993 Juan Lambea Rueda Mon, 18 Jan 2010 18:33:32 +0000 http://sla-at-soi.eu/?p=1082#comment-993 Dear Carlos, The blog article is focused on SLAs between different customers and providers. It is applicable to organizations. For OLAs and internal departments inside an organization, it could be a simplification of the presented SLAs. In next releases of our deliverable D.A2.a due in Summer 2010 and Spring 2011, we have plans to document it. This will be made available on this website, off both the Business Management and the Publications pages. Kind regards, Juan Lambea Rueda Telefónica Investigación y Desarrollo Dear Carlos,

The blog article is focused on SLAs between different customers and providers. It is applicable to organizations. For OLAs and internal departments inside an organization, it could be a simplification of the presented SLAs. In next releases of our deliverable D.A2.a due in Summer 2010 and Spring 2011, we have plans to document it. This will be made available on this website, off both the Business Management and the Publications pages.

Kind regards,

Juan Lambea Rueda
Telefónica Investigación y Desarrollo

]]> By: Carlos Ferrer http://sla-at-soi.eu/2009/12/business-fundamentals-of-slas/comment-page-1/#comment-969 Carlos Ferrer Sat, 16 Jan 2010 13:28:50 +0000 http://sla-at-soi.eu/?p=1082#comment-969 Greetings, Could you establish the clear differences between SLAs and OLAs? For organizational internal purposes do we only need OLAs? Does it make sense to build SLAs for organizations providing services within the same organization? Kindest Regards, Carlos Research In Motion Greetings,

Could you establish the clear differences between SLAs and OLAs? For organizational internal purposes do we only need OLAs? Does it make sense to build SLAs for organizations providing services within the same organization?

Kindest Regards,

Carlos
Research In Motion

]]> By: @maechr http://sla-at-soi.eu/2009/12/business-fundamentals-of-slas/comment-page-1/#comment-688 @maechr Mon, 21 Dec 2009 20:19:14 +0000 http://sla-at-soi.eu/?p=1082#comment-688 Thank you for that Information. I have been searching for a sla Description in this context #sla #slasoi #servicelevelAgreement Thank you for that Information. I have been searching for a sla Description in this context #sla #slasoi #servicelevelAgreement

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